Delivery details

Christmas 2021 Opening Times

To help you plan your orders and deliveries, please see the below opening dates and last posting dates:

Friday 24th December – Open (Last Dispatch is 13.00)

Saturday 25th to Tuesday 28th December – Closed

Wednesday 29th December – Open

Thursday 30th December - Open

Friday 31st December – Open (Last Dispatch is 13.00)

Saturday 1st to Monday 3rd January – Closed

Tuesday 4th January – Back To Normal Business Hours

All holiday enquiry's will be dealt with when we return on the 4th January along with any outstanding orders placed while we were closed.

Our stock system is live, so items will be allocated to orders on a first come, first served basis. If we become out of stock of a particular item, the system won't allow you to order it.

We would like to take this opportunity to thank you for your support thoughout this challanging year and we would like to wish you all a Merry Little Christmas and a Happy new year.

Stay Safe.

 Parcels under 2kg (Spare Parts, Accessories etc)

We offer combined postage on all Spares & Accessories based on the total order weight including packaging.

For small orders you can select 2nd Class postage and get combined delivery from just £1.49

First class to UK Mainland is from just £1.85.

UK Postal delivery for small items send 1st Classs

UK Postal delivery for small items send 2nd Classs

Europe delivery for small items

International delivery outside the EU for small items is calculated on overall weight at checkout.

Larger Parcels over 2kg (Cars, Buggies, Trucks, Planes, Helicopters, Boats, etc)

UK delivery for Large items over 2kg sent via Interlink Express Courier service

*Scottish Highlands includes postcodes: AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30, PH31-41, PH49-50.

**Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.

1 Hour Timed Delivery from DPD.

We don't want our customers waiting in all day for their parcels to turn up which is why we use DPD "Predict" delivery service with a one hour delivery window for all our UK customers. DPD do ask for a contact phone number so they can contact you in case of any uncontrollable delays, weather conditionss etc. during transportation.

Once your order has left our warehouse you will be allocated a one hour delivery window on the morning of the delivery and receive an email and, or a text message (providing you have given us your mobile telephone number at the time of placing your order) advising you of your time slot. If this time is inconvenient you can then change the delivery date by simply replying to your email or text message and selecting another day up to 3 working days ahead.

UK Overnight Delivery Service

We deliver to all UK mainland addresses on a standard next day delivery service; this is with the exception of some Scottish highlands where deliveries can be 2 - 3 days.

For Models sent by next day courier, we aim to despatch all orders that we receive by 8.00am. the same day so you should normally expect delivery the next working day, this does dependant on our work load at busy periods and the amount of orders that we have received that day.

Smaller parts orders received before 1.00pm are usually dispatched the same day.

Orders placed after these times are dispatched the next working day. Excluding Bank holidays.

We will endeavour to have your order delivered direct to you within 2 working days of you placing your order. If you wish your parcel to arrive on a particular week day, just specify when ordering in the notes section when placing your order and we will adjust the dispatch time to suit.

If for any reason there is a delay with your order we will let you know immediately giving you the opportunity to cancel your order.

When we have despatched your goods you will receive an email from us advising you that your goods have left our warehouse. All courier deliveries have the tracking number of every order we send out. If you parcel has not arrived in the specified time, you can request the tracking number from us.

Our Courier will require a signature on delivery of your order and will contact you on the day of delivery with a one hour delivery window via email and also sent a text to you mobile phone if you entered your number.

If no-one is available when they attempt delivery a card will be placed through your door advising you of your consignment number and contact details to make alternative delivery arrangements.

European Deliveries

EU delivery for Large items over 2kg sent via Interlink (DPD) Courier service

We offer deliver to the majority of Europe with our partner DPD, countries are banded into 5 separate zones with a standard delivery charge and delivery times for each zone. Please select your country from the drop down box within the checkout process, the appropriate delivery charge will be calculated and added to the total of your invoice.

Delivery Zone 1

Belgium, France, Germany, Ireland, Luxembourg and the Netherlands. Average delivery time is 2-3 days.

Delivery Zone 2

Austria, Denmark and Switzerland. Average delivery time of 2-3 days.

Delivery Zone 3

Czech Republic, Italy, Slovakia, and Spain. Average delivery time of 3-4 days.

Delivery Zone 4

Estonia, Finland, Hungary, Poland, Portugal, Slovenia and Sweden. Average delivery time of 3-4 days.

Delivery Zone 5

Bosnia-Herzegovina, Bulgaria, Greece, Latvia, Lithuania, Montenegro, Norway, Romania and Serbia. Average delivery time of 4-6 days.

Customs Charges

In addition to delivery charges the following countries may incur a £25.00 customs charge by the courier per consignment:  Croatia, Iceland, Liechtenstein, Montenegro, Norway, Serbia and Switzerland.

For Non-EU and other Countries – Please contact us first for shipping costs at sales@rchobbycentre.co.uk                   

All Buyers

• All items indicated as being in stock are in our warehouse in the UK and are ready to ship.
• This website will not let you order an item which is out of stock.
• We post orders placed and paid for before 1:00pm, Monday - Friday (excluding public holidays) on the same day.
• We send orders placed and paid for after 1:00pm Monday - Friday (excluding public holidays) within one working day.
• We will post to the address given by you when you place your order.
• We will let you know by email when your item has been dispatched.
• Delivery timescales are based on Royal Mail and DPD courier services and are subject to their terms and conditions and the performance of their postal systems.
• If you would like us to use a different postal or courier service then please ask and we will be happy to help.
• Items returned to us undelivered will incur a re-delivery charge payable in advance of re-delivery.
• Our working days are Monday to Friday excluding UK public holidays.
• All items are delivered by post or courier service; it is not possible for you to collect your item.

We do not accept instructions to leave packages outside of premises ('in the porch', 'behind the bin', etc) as putting such instructions on the package invalidates postal tracking and insurance and risks your order being stolen or damaged by rain etc.

Please check your email in the hours and days following your order in case we need to contact you to confirm your address or payment or respond to any messages you include with your order or payment.

UK Buyers

We offer, as standard, Royal Mail and Interlink Express services.  See www.royalmail.com and www.dpd.co.uk for full details.
Standard Delivery (Royal Mail 'First Class') is normally delivered within 1-2 working days and Saturday to most parts of the UK however this is not guaranteed and it is not trackable.

Royal Mail Signed is tracked in the UK and normally delivered within 1-2 working days after dispatch, Monday to Saturday to most parts of the UK.
Express Next Day or Express 2 Day (via DPD) is delivered next working day for mainland UK and in 2 working days for Scottish Highlands, Islands, Northern Ireland and Isle of Man. It is trackable and requires a signature on delivery. You will be sent an email and a text message (if you entered your mobile phone number when ordering) on the day of delivery giving you an estimated delivery window (normally one hour) and the opportunity to re-arrange delivery for a different day if the one hour delivery window is not convenient. We also include your contact phone number on the parcel so that the delivery driver can contact you if they have any difficulty with delivery.

Special Delivery - UK Next Day (Royal Mail 'Special Delivery') is delivered next working day by 1:00 pm to most parts of the UK. It is trackable and requires a signature on delivery. See map below for coverage.

Saturday Deliveries  are available at additional cost. If you would like us to arrange a Saturday delivery please contact us.

International Buyers

• Republic of Ireland and other European buyers who select Standard Delivery or Standard Recorded delivery will have their order sent by Royal Mail Air Mail or DPD (depending on weight) with target delivery of 3-5 working days to Western Europe and 4-7 working days to Eastern Europe. Selecting 'Special Delivery' increases insurance cover on these services to £500 GB Pounds.
• For Non-European International Customers we offer, as standard, Royal Mail Air Mail, Royal Mail 'International Tracked & Signed’ for more valuable items. Royal Mail Insured International Signed For Air Mail provides insurance cover up to £500. See www.royalmail.com for details. We suggest you allow 1 to 2 weeks for delivery, from the date of dispatch, to allow for local mail and customs. Please note some EU desinations using the Royal Mail Tracked or signed sevices are currently seeing long delays in some EU countries as parcels are passed on to THe GLS EU Group in Germany for re-disribution. Standard Airmail is not affected, only Signed and tracked Royal Mail Service are currenlty seeing this issue. If standard Airmail service is not shown during checkout for your country please email us first at info@rchobbycentre.co.uk and we will add the standard Airmail service for your country.
  
• All International Buyers outside the EU: Please be aware, you will be the importer of the goods you have ordered from RC Hobby Estore and you are responsible for ensuring that the imported goods comply with any applicable laws in your Country and for the payment of customs duties and taxes within your Country. Customs and security authorities may open packages to confirm or inspect the contents. This can cause an additional delay in delivery times.

You can track your Delivery at the links below.

www.dpd.co.uk/track   

http://www.royalmail.com/trackdetails

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